Warranty & Returns

Return:

We take product quality very seriously, each doll is thoroughly checked and tested before it leaves production.

If there is a defect or damage after you first receive the doll, please contact us within 24 hours at info@housedoll.de.
We do not offer refunds for reasons other than a product damaged upon arrival.

Notes:
All our sex dolls undergo a quality inspection before shipping. Due to long-distance shipping involving multiple logistics companies, minor scratches, finger wire holes, eyelashes, small stains, and other micro-problems are not considered damage issues.

Once the package has been shipped, the return address on the shipping label will be the address of a local courier company, not our warehouse address.
Therefore, if you are not available to sign for the package, please contact us to provide a different address. It is impossible for our customers to return the package to us by refusing it because we cannot accept it. You must contact our online customer service to confirm the status of your order and receive a suggestion for the next step. Otherwise, you will be responsible for any loss of the package.

For hygiene reasons, we cannot accept returns for used items. We inspect all returns to ensure they are in new condition. This ensures that we do not restock used items to sell them to other customers. Therefore, it is imperative that the item is unopened, unused, or unworn, with all packaging and tags intact.

Warranty procedure:

Each product is manually inspected for condition, technical functionality, and quality before shipping to ensure it is in perfect working order. However, if the product you received is damaged or has manufacturing defects, please follow these steps:

1) Send an email to customer service, including your name, order number (e.g. RE1156) and an explanation of the problem: info@housdoll.de

2) Please attach appropriate evidence (either photos or videos) that prove the defects described.

3) Our team will review this and contact you as soon as possible.

4) If the problem was caused by us or the product has manufacturing defects, you can rest assured that we will take care of it.

Please understand that due to the nature of sex doll products, warranty claims for manufacturing defects must be submitted within 24 hours of product delivery. Damage caused by improper use of the product is not covered by the product warranty.

Cancellations and refunds:

For custom dolls

All custom-made dolls offered for sale through housedoll.de are individually crafted for each buyer. Accordingly, the following applies to refunds and returns for all products purchased by a buyer:

*If you change your mind or placed the order by mistake, please contact us within 24 hours. We'll be happy to explore all possible options for you. Please note that the only way to submit a refund request is to contact our customer service team via email or our online agent as soon as possible. We do not accept refund requests through any other means.

*Once the package has been shipped, we cannot cancel the special order because it is already on its way and we cannot get it back. We will do our best to offer you a solution for its proper handling.

If you have any questions during the production process or would like to suggest changes or upgrades, please contact us at any time via our customer service via online chat or email at info@housedoll.de for confirmation.

For dolls in stock

*For in-stock dolls, the warehouse system arranges delivery immediately and deducts the shipping and handling fee from the order. There is a specific time interval for uploading the tracking number. Therefore, full refunds are not available for in-stock doll orders after the order has been placed. We will first check if we can cancel the delivery and then let you know how much we can refund. The cancellation policy for custom-made dolls does not apply to in-stock dolls.

*If you change your mind during the delivery process, we are happy to offer a solution. However, you must first accept the package and return it to our local warehouse. The warehouse address can be requested through online customer service or found in the imprint. The return shipping fee (€120-180) is to be borne by the customer. Please note that the warehouse will check the status of the package upon arrival and notify you if it meets the return standard. Once your package refund is approved, we will issue a partial refund via the original payment method.

*If you have changed your mind after receiving the package, please do not open the package and return it to our local warehouse in Berlin. For us to accept a return, the product must be in its original condition. The warehouse address can be requested through online customer service, and the return shipping fee should be borne by the customer. Please note that the warehouse will check the status of the package upon arrival and notify you if it meets the return standard. Once your package refund is approved, we will partially refund you via the original payment method.

Why it's worth renting a sex doll from housedoll Berlin

If you've always wanted to experience what it feels like to handle a lifelike sex doll, but value discretion, hygiene, and professionalism, our Berlin doll rental guide is just right for you. Here at housedoll-berlin, we offer you the opportunity to rent a high-quality TPE or silicone doll for a specific period of time. This allows you to test your personal experience in peace and quiet, without having to commit to a specific model or invest in high initial costs.

The topic of sex dolls triggers different reactions in many people, but in this guide, we want to show you that they are a completely normal lifestyle choice. It's important to us to not only provide you with a wide selection of lifelike love dolls, but also comprehensive information on their care and use. Interest in rental dolls is growing in Berlin, as more and more people want to try new things while being assured that hygiene and privacy are maintained.

Our manual for rental dolls explains step by step how to rent a doll from housedoll-berlin, what to look out for when using it, and how to return it. Whether you're already experienced or this is your first time with a sex doll, our detailed instructions will ensure you feel safe and well-informed at all times. To help you prepare thoroughly, we've included all the important topics related to renting a sex doll in this continuous text: from selection and ordering to hygiene instructions and the final return.

A major advantage for us is our discretion : Our service ensures that your data is treated confidentially and no one will ever find out that you are renting a sex doll. Delivery is made in neutral packaging, with no indication of the contents or sender. This means you can relax and look forward to your unique experience without having to worry about any embarrassing moments. We also place great importance on hygiene : Each doll is thoroughly cleaned, disinfected, and inspected before being sent to the next customer. You are guaranteed to receive a lifelike love doll that feels like new.

We also offer a variety of rental doll models : Whether you're looking for a slim TPE doll or a curvy silicone doll, we offer a variety of designs, skin tones, hairstyles, and accessories. You can customize your love doll to your individual preferences—whether you prefer classic, modern, or unusual. This gives you the opportunity to test whether a particular model meets your expectations during a non-binding trial period before committing to a long-term purchase.

How to rent your love doll in Berlin

In this section of our guide, you'll learn exactly how to rent a sex doll from housedoll-berlin. We've broken it down into simple steps so you can quickly navigate and focus fully on your experience.

1. Selection and booking

The first step is to choose the doll that appeals to you most. On our website, you'll find an overview of all available models, each with detailed descriptions and pictures. Consider your preferred style: Some of our customers prefer petite TPE dolls, while others appreciate the more realistic proportions of a silicone doll. Once you've decided, select the desired rental period and add the doll to your shopping cart.

2. Confirmation and payment

You will then receive a booking confirmation via email. Here you will find all the important information about your order, the rental conditions, and payment details. We offer several payment methods for you to reserve your rental doll conveniently and easily. Of course, all your information is confidential and will only be used to process your order.

3. Delivery or collection

As soon as we receive your payment, we will prepare your desired doll for shipping or pickup. If you choose to ship, we will package the doll discreetly and securely so that outsiders cannot see what's inside. In Berlin, you also have the option of picking up your rental doll yourself. This allows you to consider a spontaneous short-term rental, for example, if you have unexpected time or visitors.

4. Use and maintenance

Now the really exciting part begins: You receive your lifelike love doll and can try her out as you wish. To make using her easier, we include a manual with all the relevant care and hygiene tips with each doll. This manual explains how to clean and store the doll so she always stays in top condition. Please make sure to use only recommended lubricants (usually water-based) to avoid damaging the material.

5. Return and rebooking

At the end of your rental period, you return the doll to us or bring it to the agreed drop-off location. Our service team will check its condition again. In case of significant wear or damage, we will contact you and clarify the next steps. We will then prepare the doll for the next renter. If you are interested in renting a doll again, you can simply place a new order. Customers often use our rental service to test out different doll types and find their personal favorite.

Hygiene, discretion and other advantages of renting sex dolls

At housedoll-berlin, we not only want to offer you a straightforward and convenient rental service, but also convince you of the high quality and professionalism of our offerings. Especially in the sensitive area of ​​sex dolls, a trustworthy partner is worth its weight in gold. That's why we place the utmost importance on hygiene, discretion, and safety.

Hygiene is our top priority: After each rental, every single love doll undergoes a thorough cleaning and disinfection process. Thanks to specially developed care products and materials that are ideal for TPE and silicone dolls, we can guarantee that you will receive a hygienically impeccable sex doll. To ensure your peace of mind when using your doll, each doll comes with a detailed manual for proper cleaning. There you will find step-by-step instructions that ensure both you and the doll are optimally protected from germs and other residues.

Another key point is discretion . We know that renting sex dolls is a private matter for many people, something they don't necessarily want to share with the outside world. Therefore, we use neutral packaging and don't disclose any details about the contents upon delivery. Our invoices and sender information are designed so that no one can trace your purchase. This way, you can enjoy your time with your rental doll without having to worry about prying eyes.

Renting also offers many advantages : You can test out different doll models without having to spend several thousand euros on a purchase. You also have the opportunity to spontaneously decide when and for how long you want to use a doll. If you're curious about the topic or want to explore your personal preferences, our rental service is ideal for trying things out. Some customers find they enjoy the experience so much that they later purchase a doll for permanent use. Others prefer variety and book again and again.

Finally, we would like to invite you to continue browsing our website and study our rental doll manual in detail. There you will find even more tips and tricks on the subject of sex dolls, from proper care to choosing the right outfit. If you have any questions or need advice, our service team in Berlin will be happy to assist you. Why not try renting a love doll and see for yourself the high quality of our services? We look forward to starting your next adventure with one of our lifelike sex dolls and wish you lots of joy and unforgettable moments!