At housedoll, you order discreetly, transparently, and predictably. This page explains the delivery process for your sex doll step by step, from ordering and production to factory images and tracking numbers, and finally, delivery. This way, you always know where you stand, what production and delivery times are realistic (see each product description), what customs clearance involves, and how you can conveniently manage your shipment using the shipping provider's tracking app.

1) Order & Production: your configured Real Doll

After your order, we confirm the order and begin production of your individually configured doll (silicone or TPE, size, face, makeup, features such as body heat, etc.). Production time varies depending on the model and options; the estimated production time and delivery time can always be found in the product description. We strive to provide realistic time estimates so you can plan reliably.

2) Quality check & factory pictures: Check before shipping

Once your doll is finished, we'll create factory photos (and short clips, depending on the model) so you can see the finished product before packaging. You can conveniently check the appearance, configuration, and finish online. We'll only proceed after your approval – this minimizes follow-up questions and ensures maximum transparency.

3) Packaging & tracking number: neutral, shockproof, traceable

We package our products neutrally and shock-proof – without any product-revealing markings on the box. You will then receive a German tracking number. Important: On the way from the factory to import into Germany/EU, the tracking may initially show few or no intermediate scans. This is normal – visible status updates will reliably appear from the import scan (see point 5).

4) Transport time: realistic 6–7 weeks in total

In our experience, the total transport time is approximately 6–7 weeks (production + international transport + import + domestic delivery). Individual stages may be faster; however, holidays, weather events, or route changes may require a little more time. Our dispatch department proactively monitors shipments and informs you if any deviations become apparent.

5) Customs clearance: mandatory stop with variable duration

Once the shipment reaches the border, it undergoes legal customs clearance. This mandatory process is the responsibility of the authorities; we and the shipping service provider have no direct influence. Depending on workload and inspection requirements, clearance can take from two days to approximately two weeks. During this phase, tracking sometimes appears to be "paused." As soon as customs releases the shipment, the next scan appears – and the tracking number becomes active in the system with continuous status updates.

6) Domestic delivery & tracking app: everything under control

After approval, the German courier (or the EU courier in the target market) takes over. In the app or web tracking, you can: select, report, specify a drop-off location or parcel shop/branch, request a neighborhood delivery or a second attempt,

This ensures flexible and discreet delivery, with a neutral sender, objective communication, and no product terms on the label.

7) “Immediately available” & Switzerland information

• For models in stock, there's no production time; delivery is much faster (usually between 2-8 business days). The specific delivery time is stated in the product description.
  
• For deliveries to Switzerland, we recommend MeinEinkauf.ch. Customs formalities and delivery are handled for a fee. Details can be found on our Switzerland page.
  

8) What should I do if I have questions, delays, or silent tracking?

• This is often due to customs clearance or a bulk shipment. Please wait until the next business day; if no scan appears, contact us with your order number and tracking link.
  
• Adjust directly in the service provider’s tracking app – that’s the quickest way.
  
• Photograph the packaging, document its external and internal condition, and contact us immediately. We'll take care of the process.
  

Delivery at housedoll

The delivery of a sex doll is only successful when it is predictable, discreet, and manageable. Our process is designed precisely for this. You'll see the production time and delivery time in the product description, review factory images after completion, and receive a tracking number with which you can track the shipment from dispatch to delivery. Customs clearance is the only step that operates outside the system; it's governed by the authorities, subject to time-variability, and without third-party access. As soon as customs releases the order, tracking becomes active and provides reliable updates.

For you, this means predictability. Allow 6–7 weeks for delivery, use the tracking app for delivery options, and let us know of any special requirements (e.g., restricted access, shift times) so we can brief the service provider accordingly. Discreet packaging ensures a neutral reception; the cardboard box is shockproof and designed for the doll's weight distribution. This way, silicone dolls and TPE models arrive safely, regardless of whether you ordered a hyper-realistic silicone doll, an AI doll, or a classic TPE model.

Why housedoll thinks differently about shipping: We combine realistic timelines with genuine communication. Instead of promises that only look good on paper, you get honest transparency about the production status, factory images for approval, a tracking number that works reliably from the moment of import, and support that tells you what's really going on. This applies to standard orders as well as to "In Stock" orders (EU warehouse), where the delivery time is naturally shorter.

Budget and flexibility are also part of the delivery: With a best-price guarantee and, depending on the provider, installment payments/purchase on account, the purchase of your sex doll remains predictable. Our care guides (cleaning, storage, transport) ensure that your doll stays beautiful long after delivery – and doesn't have to be repackaged too soon due to improper handling. Those ordering internationally (e.g., Switzerland) benefit from proven methods like MeinEinkauf.ch, which conveniently combine customs formalities and delivery.

In short: Delivery with housedoll means planning security from the very beginning: production, factory images, tracking number, customs, and delivery. You get discreet shipping, EU final prices, clear delivery times, and real support. This makes "sex doll delivery" not a guessing game, but a transparent process that delivers on its promises.