Right of withdrawal & return policy

As of January 1, 2025

CANCELLATION POLICY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us, Nova Innovate GmbH, c/o Workbox Berlin GmbH, Eresburgstraße 24-29, 12103 Berlin, Telephone: +49 (0) 30 220 13 558, Email: info@housedoll.de, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods which are not prefabricated according to Section 312g Paragraph 2 Number 1 of the German Civil Code (BGB) and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored by the trader to the personal needs of the consumer (configured doll).
  • Contracts for the delivery of goods which can spoil quickly according to Section 312g Paragraph 2 Number 2 of the German Civil Code (BGB) or whose expiration date would be quickly exceeded.
  • Contracts for the delivery of sealed goods which, according to Section 312g Paragraph 2 Number 3 of the German Civil Code (BGB), are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
  • Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
  • Contracts for the delivery of goods whose price depends on fluctuations in the financial market over which the trader has no control and which may occur within the withdrawal period.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

Nova Innovate GmbH, c/o Workbox Berlin GmbH, Eresburgstraße 24-29, 12103 Berlin, telephone: +49 (0) 30 220 13 558, email: info@housedoll.de

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete as appropriate.


RETURN AND REFUND POLICY

1. CLAIM FOR COMPENSATION
1.1. You are entitled to a replacement delivery for all products that arrive with irreparable damage or significant manufacturing defects.
1.2. A replacement will only be offered if repair is not possible.
1.3. A refund will only be made if a replacement is not possible.


2. OBLIGATION TO PROVE DAMAGES
2.1. To safeguard against any claims, a video or photos of the outside of the box must be taken upon arrival of the goods, especially if external damage is visible.
2.2. Detailed photographic evidence is required and must be submitted via email to info@housedoll.de within 24 hours of delivery to claim any refund or replacement.

3. MISSING ITEMS
Missing items should be reported within 72 hours of delivery to ensure a free replacement.


4. CONDITION ON DELIVERY
4.1 Each configured product is thoroughly inspected before shipment and authenticated using factory photos.
4.2. Immediately available models are checked by the EU warehouse before shipping

4.3. housedoll cannot provide any warranty or guarantee for delivery damages.

However, we are always interested in acting in the interest of our customers and are committed to possible for the well-being of our customers.


5. AUTHORIZATION
5.1. Custom-made products can only be replaced in the event of significant manufacturing defects.
5.2. Due to the delicate nature of our products, returns of used items are not permitted by law. Items must be unused and unwashed and must not have been tampered with or altered.
5.3. Stock dolls (dolls available for immediate delivery) must not be unpacked and can only be returned in new, unopened condition. In particular, the hygiene film must be intact. Please check that the product is correct and complete before opening this film. For hygiene reasons, the right of return is void once the film has been opened.
5.4. All items must be returned in their original condition, including original packaging, accessories, and any extras.
5.6. All items returned to housedoll will be inspected for damage and completeness upon receipt. A refund will be decided at housedoll's sole discretion within 14 days of receipt of the goods.


6. EXEMPTIONS
6.1. Since all dolls are handmade, minor variations and imperfections may occur. The following defects and minor damage are excluded from our return and refund policy:

Skin irregularities, blemishes, scratches, marks, pressure points, micro-cuts, Minor deviations in the skin surface, Loose or missing fingernails/toenails, loose or missing eyelashes, Slight variations and inconsistencies in facial makeup or body type or height.

6.2 The following are also excluded from the return and refund policy:

Items that have been used, washed, altered, made to order, configured, or customized.

6.3 The following product damages are also excluded: damages resulting from use, improper handling, or incorrect cleaning methods.

7. REFUND POLICY
7.1. If a custom-made product or configuration is canceled within 24 hours of placing the order, no cancellation fee will be charged. Any payments already made will be refunded in full.
7.2. If a cancellation request is made after 24 hours, only a refund of the estimated shipping costs plus customs duties can be issued. These prices are set by the production company. We still recommend submitting a request, as we will do everything possible to provide a full refund.


8. REQUESTS TO CHANGE YOUR ORDER
8.1. Changes to your order are accepted subject to change and depend on the production status of your custom-made item.
8.2. If an order is changed within 24 hours of being placed, there will be no additional charge. In this case, changes should be sent to info@housedoll.de.
8.3. Changes cannot be guaranteed and are at the discretion of housedoll and the respective manufacturer.
8.4 Changes may result in delays and additional costs.


9. FINAL PROVISIONS
9.1. housedoll reserves the right to review all returns, refunds, replacements, and cancellations on a case-by-case basis. The final decision rests with housedoll's sole discretion.
9.2. For inquiries regarding returns, refunds, replacements, cancellations, changes, or further information, please contact our support team at info@housedoll.de.

Why it's worth renting a sex doll from housedoll Berlin

If you've always wanted to experience what it feels like to handle a lifelike sex doll, but value discretion, hygiene, and professionalism, our Berlin doll rental guide is just right for you. Here at housedoll-berlin, we offer you the opportunity to rent a high-quality TPE or silicone doll for a specific period of time. This allows you to test your personal experience in peace and quiet, without having to commit to a specific model or invest in high initial costs.

The topic of sex dolls triggers different reactions in many people, but in this guide, we want to show you that they are a completely normal lifestyle choice. It's important to us to not only provide you with a wide selection of lifelike love dolls, but also comprehensive information on their care and use. Interest in rental dolls is growing in Berlin, as more and more people want to try new things while being assured that hygiene and privacy are maintained.

Our manual for rental dolls explains step by step how to rent a doll from housedoll-berlin, what to look out for when using it, and how to return it. Whether you're already experienced or this is your first time with a sex doll, our detailed instructions will ensure you feel safe and well-informed at all times. To help you prepare thoroughly, we've included all the important topics related to renting a sex doll in this continuous text: from selection and ordering to hygiene instructions and the final return.

A major advantage for us is our discretion : Our service ensures that your data is treated confidentially and no one will ever find out that you are renting a sex doll. Delivery is made in neutral packaging, with no indication of the contents or sender. This means you can relax and look forward to your unique experience without having to worry about any embarrassing moments. We also place great importance on hygiene : Each doll is thoroughly cleaned, disinfected, and inspected before being sent to the next customer. You are guaranteed to receive a lifelike love doll that feels like new.

We also offer a variety of rental doll models : Whether you're looking for a slim TPE doll or a curvy silicone doll, we offer a variety of designs, skin tones, hairstyles, and accessories. You can customize your love doll to your individual preferences—whether you prefer classic, modern, or unusual. This gives you the opportunity to test whether a particular model meets your expectations during a non-binding trial period before committing to a long-term purchase.

How to rent your love doll in Berlin

In this section of our guide, you'll learn exactly how to rent a sex doll from housedoll-berlin. We've broken it down into simple steps so you can quickly navigate and focus fully on your experience.

1. Selection and booking

The first step is to choose the doll that appeals to you most. On our website, you'll find an overview of all available models, each with detailed descriptions and pictures. Consider your preferred style: Some of our customers prefer petite TPE dolls, while others appreciate the more realistic proportions of a silicone doll. Once you've decided, select the desired rental period and add the doll to your shopping cart.

2. Confirmation and payment

You will then receive a booking confirmation via email. Here you will find all the important information about your order, the rental conditions, and payment details. We offer several payment methods for you to reserve your rental doll conveniently and easily. Of course, all your information is confidential and will only be used to process your order.

3. Delivery or collection

As soon as we receive your payment, we will prepare your desired doll for shipping or pickup. If you choose to ship, we will package the doll discreetly and securely so that outsiders cannot see what's inside. In Berlin, you also have the option of picking up your rental doll yourself. This allows you to consider a spontaneous short-term rental, for example, if you have unexpected time or visitors.

4. Use and maintenance

Now the really exciting part begins: You receive your lifelike love doll and can try her out as you wish. To make using her easier, we include a manual with all the relevant care and hygiene tips with each doll. This manual explains how to clean and store the doll so she always stays in top condition. Please make sure to use only recommended lubricants (usually water-based) to avoid damaging the material.

5. Return and rebooking

At the end of your rental period, you return the doll to us or bring it to the agreed drop-off location. Our service team will check its condition again. In case of significant wear or damage, we will contact you and clarify the next steps. We will then prepare the doll for the next renter. If you are interested in renting a doll again, you can simply place a new order. Customers often use our rental service to test out different doll types and find their personal favorite.

Hygiene, discretion and other advantages of renting sex dolls

At housedoll-berlin, we not only want to offer you a straightforward and convenient rental service, but also convince you of the high quality and professionalism of our offerings. Especially in the sensitive area of ​​sex dolls, a trustworthy partner is worth its weight in gold. That's why we place the utmost importance on hygiene, discretion, and safety.

Hygiene is our top priority: After each rental, every single love doll undergoes a thorough cleaning and disinfection process. Thanks to specially developed care products and materials that are ideal for TPE and silicone dolls, we can guarantee that you will receive a hygienically impeccable sex doll. To ensure your peace of mind when using your doll, each doll comes with a detailed manual for proper cleaning. There you will find step-by-step instructions that ensure both you and the doll are optimally protected from germs and other residues.

Another key point is discretion . We know that renting sex dolls is a private matter for many people, something they don't necessarily want to share with the outside world. Therefore, we use neutral packaging and don't disclose any details about the contents upon delivery. Our invoices and sender information are designed so that no one can trace your purchase. This way, you can enjoy your time with your rental doll without having to worry about prying eyes.

Renting also offers many advantages : You can test out different doll models without having to spend several thousand euros on a purchase. You also have the opportunity to spontaneously decide when and for how long you want to use a doll. If you're curious about the topic or want to explore your personal preferences, our rental service is ideal for trying things out. Some customers find they enjoy the experience so much that they later purchase a doll for permanent use. Others prefer variety and book again and again.

Finally, we would like to invite you to continue browsing our website and study our rental doll manual in detail. There you will find even more tips and tricks on the subject of sex dolls, from proper care to choosing the right outfit. If you have any questions or need advice, our service team in Berlin will be happy to assist you. Why not try renting a love doll and see for yourself the high quality of our services? We look forward to starting your next adventure with one of our lifelike sex dolls and wish you lots of joy and unforgettable moments!